Refund policy

Because many of our products are made to order or customized, we do not accept returns or offer refunds for buyer’s remorse, incorrect sizing, or design choices made at checkout.

That said, we stand behind our work and will make things right if there is an issue caused during shipping.

Damaged or Defective Items

If your order arrives damaged or defective, please contact us within 48 hours of delivery.

To be eligible for a replacement or refund consideration, you must provide:

• Clear photos of the damaged item

• Photos of the packaging (including the shipping box)

• Your order number

Photos are required so we can properly assess shipping damage and file claims if needed.

Once reviewed, we may offer:

• A replacement

• An exchange

• A refund (at our discretion)

Non-Refundable Items

We do not accept returns or refunds for:

• Custom or personalized items

• Made-to-order products

• Normal wear and tear

• Damage caused by misuse, modification, or improper installation

Exchanges

Exchanges are only considered for items that arrive damaged or defective and must meet the requirements above.

Contact Us

If you have an issue with your order, please contact us at:
digitaltimberllc@outlook.com

We are committed to fair resolutions and quality craftsmanship.